We had good overall experience and got a really high quality system at a competitive price. I got multiple bids and Legacy was not only competitive but they were also more creative around how to install with minimal impact inside and out. Some of the other firm suggested expensive and disruptive options, and showed no willingness to be creative. They showed up in force on the day and time they said and the team was friendly, professional and efficient. System works great and the heat pump is so quite its hard to hear when running.